CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help!
Fill up the form or send us an email at sales@justkamy.com
FAQ
What are your delivery options?
Courier Delievery:
Non-Peak Season: All orders placed Monday through Friday will be processed within 1-3 business days*
Peak Season: All orders placed Monday through Friday will be processed within 5 - 15 business days*
Delivery Time* excludes order processing time
Payment Options
Credit / Debit Cards / Paypal
KAMY is Paypal verified. You will be able to select Paypal payment during the checkout process, and you will be directed to the Paypal payment/login page to complete the payment on your order, or pay by your credit card directly if you do not already have a Paypal account.
Internet Banking
You will be able to select Fund Transfer during the
checkout process. If you have selected this option during the checkout process, you will receive an email with your order number together with our bank details in the email.
Kindly complete the payment within 24 hours through any method that is most convenient for you:
Paynow to UEN ;53036838B (WALL)
Returns & Exchange
Our Original designs are self-manufactured and produced in very limited quantities, with only one piece per color for all batiks
NO EXCHANGE / NO REFUND FOR CHANGE OF MIND
All sales are final. We do not accept exchanges or refunds for
- change of mind
- request for another design or color
- personal preferance
- items worn, used, washed, altered or damaged after purchase
1. We only do exchange for defects or wrong items sent
2. We apologise if we had sent you a defective/ incorrect item. We will require them to be mailed back to us via a mode of delivery that allows tracking.
KAMY will not proceed on with the return if the parcel does not reach us and are not liable for loss mails sent via normal mail. Please do not send the defective piece back on your own accord. If the defected or incorrect item(s) has been sold out, you may choose another item to replace with the same value or more to top up.
3. Items requested for exchange/returns must be sent to us within 14 days of purchase. Requests for exchanges and returns thereafter will not be entertained. Please kindly retain your parcel in original condition .
4. Kindly email us at SALES@JUSTKAMY.COM or PM our facebook page (KAMY )with a snapshot of the defect or incorrect piece for us to advise you further.
5. .All return items must be in their original condition, unwashed and unworn . Items which do not fulfill these criteria will be rejected duly.
6. Each piece is individually sewn by skilled tailor.
As a result, slight variations in measurements of approximately 0.5"-1" may occur due to individual sewing and manual measurement process. These minor variations are a natural characteristic of individually crafted pieces and are not considered defects.
7. Items are all FREE SIZE, do refer to measurements stated.
8. For printed items, do allow for slight variance as every individual piece may appear differently due to fabric placement.
9. Colors shown may have slight variance on different screens as different tech devices have different specifications. As such, colors may be portrayed with slight differences. This applies especially for brighter hues. Requests for exchange/ return due to such reason will be rejected.