CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help!

Fill up the form or send us an email at sales@justkamy.com

Success! Message received.

FAQ

 
What are your delivery options?
Courier Delievery: 

Non-Peak Season: All orders placed Monday through Friday will be processed within 1-3 business days*

Peak Season: All orders placed Monday through Friday will be processed within 5 - 15 business days*

Delivery Time* excludes order processing time

Payment Options
 
Credit / Debit Cards / Paypal


KAMY is Paypal verified. You will be able to select Paypal payment during the checkout process, and you will be directed to the Paypal payment/login page to complete the payment on your order, or pay by your credit card directly if you do not already have a Paypal account.

Internet Banking / ATM Fund Transfer

You will be able to select Fund Transfer during the

checkout process. If you have selected this option during the checkout process, you will be receiving an email with your order number together with our bank details in the email.

Kindly complete the payment within 24 hours through any method that is most convenient for you:

ATM or online transfer Bank:

POSB savings account 06-2219-858

Returns & Exchange
*We do not do any refunds / only exchange*
All Exchange Item(s) Can only be done with the tag intact unworn, unwashed and unaltered.
 

1. We apologise if we had sent you a defective/ incorrect item. We will require them to be mailed back to us via a mode of delivery that allows tracking. KAMY
will not proceed on with the return if the parcel does not reach us and are not liable for loss mails sent via normal mail. Please do not send the defective piece back on your own accord. If the defected or incorrect item(s) has been sold out, you may choose another item to replace with the same value or more to top up.


2. Free size items are not applicable for exchange as measurements have been provided. Postage charges to and fro will be borne by the customer for such cases.


3. Items on sale and/or promotion are not eligible for any exchange/returns


4. Items requested for exchange/returns must be sent to us within 14 days of receipt. Requests for exchanges and returns thereafter will not be entertained. Please kindly retain your parcel in original condition .


5. Kindly email us at SALES@JUSTKAMY.COM or PM our facebook page (KAMY )with a snapshot of the defect or incorrect piece for us to advise you further.


6.All return items must be in their original condition, unwashed and unworn . Items which do not fulfill these criteria will be rejected duly.


7. Measurements stated may vary 0.5"-1" as items are mass produced. In such cases, it will not be considered a defect and no exchanges will be carried out.


8. For accuracy of items, do refer to measurements stated.


9. For printed items, do allow for slight variance as every individual piece may appear differently due to fabric placement.


10. Colors shown may have slight variance on different screens as different tech devices have different specifications. As such, colors may be portrayed with slight differences. This applies especially for brighter hues. Requests for exchange/ return due to such reason will be rejected.

11. Do kindly seek our confirmation, If you would like to bring the items down to the events for exchange .Please do take note it is very important for you to send us a email and wait for our reply before you proceed to the branch for the
exchange, this is to ensure that the products you want is available for you.