RETURN AND REFUND POLICY

We do not do any refunds / only exchange*
All Exchange item(s) Can only be done with the tag intact unworn, unwashed and unaltered.
 
1. We apologise if we had sent you a defective/ incorrect item. We will require them to be mailed back to us via a mode of delivery that allows tracking. KAMY
will not proceed on with the return if the parcel does not reach us and are not liable for loss mails sent via normal mail. Please do not send the defective piece back on your own accord. If the defected or incorrect item(s) has been sold out, you may choose another item to replace with the same value or more to top up.

2. Free size items are not applicable for exchange as measurements have been provided. Postage charges to and fro will be borne by the customer for such cases.

3. Items on sale and/or promotion are not eligible for any exchange/returns

4. Items requested for exchange/returns must be sent to us within 14 days of receipt. Requests for exchanges and returns thereafter will not be entertained. Please kindly retain your parcel in original condition.

5. Kindly email us at SALES@JUSTKAMY.COM or PM our facebook page (KAMY )with a snapshot of the defect or incorrect piece for us to advise you further.

6. All return items must be in their original condition, unwashed and unworn. Items which do not fulfil these criteria will be rejected duly.

7. Measurements stated may vary 0.5"-1" as items are mass-produced. In such cases, it will not be considered a defect and no exchanges will be carried out.

8. For accuracy of items, do refer to measurements stated.

9. For printed items, do allow for slight variance as every individual piece may appear differently due to fabric placement.

10. Colours shown may have slight variance on different screens as different tech devices have different specifications. As such, colours may be portrayed with slight differences. This applies especially for brighter hues. Requests for exchange/ return due to such reason will be rejected.

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11. Do kindly seek our confirmation, If you would like to bring the items down to the events for exchange. Please do take note it is very important for you to send us an email and wait for our reply before you proceed to the branch for the
exchange, this is to ensure that the products you want are available for you.